How to Enhance and protect your Hotel's Reputation and attract more customers
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| The information contained in this PDF guide book is worth over a million Naira. |
WERE YOUR HOTEL GUESTS HAPPY ABOUT YOUR HOTEL SERVICES?? 😀
Why didn't they return?...
How can you improve and make your guests more satisfied?
Welcome to Lakeside Travel and Tour Blog. It's nice and an inspiring delight to have you here.
Now Perhaps you are here for the first time, So let me welcome you again and properly introduce myself. My name is Ndubuisi Robert Ugwoh. I'm the CEO of Lakeside Travel and Tour Services.
Out of neccesity, In 2014, I started Lakeside Travel and Tour Services as a visionary entrepreneur with a passion of helping prospective travelers to easily secure visa and other travel related services.
Within 3 years and by the grace of God I have successfully established Lakeside Travel and Tour Services as one of the leading Online travel agency in Nigeria.
Recently, Heycompany named us 5th among 50 travel agencies in Abuja. You should #Google it.
Like a Travel agency in good standing, We seek to promote Travel, Tourism and Hospitality to Nigeria inbound and Outbound travelers. Basically we are into everything a travel agency is known for..
But wait! that's not the reason for the article.
This article is about How to Enhance and protect your Hotel's Reputation and attract more customers.
According to head of Hospitality Team, at The American Club,
Marriott International
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''Smart hospitality leaders know one thing for sure: a great guest
experience begins with a great first impression. And according to a
recent article in the Wall Street Journal,
hotels everywhere are energizing their efforts to “dazzle guests during
the first, crucial 15 minutes of their stay—or at least avoid annoying
them.”
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It’s been said that the first impression is the last impression. In the
hotel world, one high-end executive puts it this way: “If you lose them
at the beginning, it is very hard to recover. In their mind they’ve
decided it is a bad hotel.
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what is first impression? and why is it crucial for hotels?
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In psychology, a first impression is the event when one person first encounters another person and forms a mental image of that person. Impression accuracy varies depending on the observer and the target (person, object, scene, etc.) being observed.
The first point of contact with your hotel sets the tone for your future relationship with a prospect. You only get one shot at making a positive impact on that person with an exceptional first impression. If you lose them in that first moment, you might have damaged the possibility of even making the first sale - let alone getting customer loyalty.
The only way you can develop and strengthen a relationship is through a first positive impression followed up with constant care, attention and nurturing. Every connection you make with the same individual adds to the experience of the relationship.
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The hotel industry has developed much in the last decades, and the competition is
hard. The forms of competition is also changing and more focus is put on the
customer service and well-being of the guests. Hotels can no longer compete only
in who has the nicest rooms and facilities, but they have to think about the
customer service aspect as well, since it is of great importance for total perceived
customer satisfaction.
hard. The forms of competition is also changing and more focus is put on the
customer service and well-being of the guests. Hotels can no longer compete only
in who has the nicest rooms and facilities, but they have to think about the
customer service aspect as well, since it is of great importance for total perceived
customer satisfaction.
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Note: - A customer is the most important visitor in a hotel premises, Hotels are dependent on him
- A customer is not an interruption in your work. He is the purpose of it
- A customer is not an outsider in our business. He is part of it
- You are not doing him a favor by serving him. He is doing you a favor by giving you an opportunity to do so
- A hotel customer is always a king. Treat him like a king and he will always come back
NOW THE GUIDE BOOK ...
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| The information contained in this PDF guide book is worth over a million Naira. |
My passion for satisfaction, entrepreneurship and excellent hotel service led to the preparation of a customer satisfaction survey form and guide book for every hotels in Nigeria.
The customer satisfaction survey form is a 6 page template questionnaire that will help your hotel to Turning insight into action to improve operational and service excellence.
This powerful, yet flexible tool allows you to create effective in-stay or post-stay surveys to identify detailed insight into what guests like / dislike and positively impact your Hotel’s reputation.
This Guide book is a Hotel and Hospitality Review Tools that will help hotels to increase revenues and occupancy rate, by boosting their in-stay and post-stay reputation.
The proven system in the Guide book has not only improved revenue for many 5 star hotels across the world, but have also helped hundreds of other hotels (large and small) to get an advantage over their competition. The guide book is for every Hotel Owners and Hotel managers.
You are going to use the quick survey form in the Guide book to find out before your hotel guest leave; If they were happy or not, ask for a review and get details of where your hotel can improve.
Not doubt after this survey you will definitely see improvement in revenue and smiles on customers faces.
Get the PDF Guide book and the customer satisfaction Survey form Plus the below free bonus materials for just ₦1,000 only.
Additional Free Bonus Resourceful Materials:
- Twenty (20) Social Media Contest Ideas to Promote Your Hotel (PDF / Word format)
- The Importance of the First Impression in Hotel Customer Service (48 page PDF)
- Six Ways to Promote your Hotel and Increase Revenue Via Whatsapp and Instagram (PDF)
- Free Database of 500,000 GSM numbers for your bulk SMS and Whatsapp marketing
EcobankA/c No. 5431046048
A/c Name: Ndubuisi Ugwoh
A/c Type: Saving
Once payment is confirmed a single link that gives you access to the Guide book, the customer satisfaction Survey
form and the other Free Bonus Materials will be sent to you either by email, Facebook, Twitter, Dropbox or Whatsapp.
This item is on Sale for Limited Time Only.After you have transferred the 1k, Send me a text or whatsapp message in the following format - Send (I have paid for the GuideBook) to 08039373239. Please don't forget to indicate how you will want to get your own link and your own copy will be sent to you straight away.
Its my hope that the insight that your hotel will get by distributing the survey form to customers / carrying out this survey will trigger action to improve operational and service excellence in your hotel.
I see you Winning more customers and soaring to progress and greatness.
Sincerely,
Ndubuisi Robert Ugwoh | Chief Executive OfficerE: lakesidetravelandtour@outlook.com
M/Whatsapp: (+234) 08039373239
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